FAQs
38 articles
Missed Reservation & Reservation Adjustment fees
Need to complete your NYP profile?
Can I bring a friend?
I need to reschedule my class
I need to cancel my class
I'm running late to class
When should I arrive for my Pilates class?
What is the waitlist and how does it work?
What if I miss or cannot make my class time?
How far in advance can I book into class?
How do I book a private event?
I don’t need class to be private. Can I book multiple spots in a public class?
I have a history of injury or medical issues, can I still take class?
I got a notification that a sub is teaching the class I signed up for. Can I get my credit back?
The trains are delayed and it’s taking longer than expected to get to class. Can I cancel class without a fee?
The weather is making transportation difficult. Can I cancel class without a fee?
I’m having an emergency! Can I cancel class without a fee?
I attended class but was charged a missed reservation fee. How can I get the fee refunded?
Can I purchase a single credit?
Where can I use my membership or package credits?
I have a membership or package but the app is prompting me to “buy a class” when trying to make a reservation.
How can I check when my package expires?
Do you offer private one-on-one classes?
Do you offer private group events?
Will my membership automatically renew?
Do members have to pay booking adjustment and cancellation fees?
How do I freeze my membership?
What are the membership perks?
How can I bring a guest with my membership?
Can I purchase a gift card?
How do I redeem my gift card?
How can I contact the NYP team?
How can I book a guest into class with me?
How can I use my account credit towards a NYP purchase?
Unable to buy or book classes due to "account not completed" error message
I'd like to cancel my membership
I purchased the wrong membership or package by mistake!
I'm unable to book into class using my membership