Don’t worry — we’ll help you sort it out.
New York Pilates memberships and class packages are non-refundable and non-transferable. If you purchased the wrong option or need help with a purchase, contact NYP Support so our team can review your request and explain the available options.
To request help, visit the Customer Support page on our website and select “MESSAGE US,” or use the chat icon to connect with our team.
Our studio team will respond as soon as possible.
If you need to book a class sooner, feel free to stop by the studio and we’ll assist you in person.